Associate Manager, Call Center System – Enterprise Solutions & ADC Technology

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BRAC Bank Limited, pioneer in SME Banking, delivers a full array of banking services to individuals as well as business entities. With a network of 184 Branches, over 560 ATMs, 448 SME Unit Offices and 229 remittance delivery points, the Bank has unmatched reach to provide a comprehensive range of solutions to serve million

To support its continuous business growth, BRAC Bank is currently looking for ambitious, smart, goal-oriented, enthusiastic individuals for the following position in Technology Division:

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Associate Manager, Call Center System – Enterprise Solutions & ADC Technology

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Employment Type: Full Time Employment                                          

Job Location: Dhaka

KEY RESPONSIBILITIES

  • Manage Call Center Solutions & 24/7/365 Operations of call center.
  • Implementation and troubleshooting skills of call center solution.
  • Implementation new CR as per business requirements.
  • Test vendor provided update & patch and deploy in production.
  • Investigate different type issues and provide Level 1 & 2 support.
  • Vendor management & communications.
  • Work in different projects in parallel.
  • Solve issues by working with different vendors.
  • Provide different type of data for business analysis.
  • Issue analysis and root cause finding.
  • Manage integration of call center solution with other enterprise systems

KEY QUALIFICATIONS

  • Bachelor’s degree in Computer Science/ Computer Engineering from reputed universities with satisfactory academic track record
  • At least 2-5 years of work experience in relevant field
  • Knowledge of call centre solution is must
  • Expertise on Media Gateway, E1/SS7, CTI, SIP Trunk, IVR, IVR Tree & Recording system will add values
  • Knowledge on Inbound solution, outbound solution, Reporting tools, Call Routing & Architructure is required.
  • Knowledge of Microsoft Windows, PC hardware, software & troubleshoot.
  • Hard working and ability to work under pressure
  • Excellent communication skill in English & Ability to manage foreign vendors.
  • Availability to work in evening, weekends, holidays and overtime as needed on roaster basis if required
  • Have worked / working on complex contact center solutions.
  • Fare knowledge of IP Telephone will add values
  • Basic knowledge of Card Applications, OSB & Core Banking Software will add values
  • Knowledge of communication networking components such as routers, LAN topology, Ethernet and network interface cards.

Only short listed candidates will be called for the interview as per recruitment process.

BRAC Bank reserves the right to accept or reject any application without assigning any reason whatsoever.

If you are interested to be a part of this diversified BRAC Bank family, then please Apply Online.

 

BRAC Bank does not charge any fee at any stage of the recruitment process. Please note that BRAC Bank is an equal opportunity employer. Any form of persuasion will disqualify the candidature before or after the final selection.

 

 

Application Deadline: June 30, 2017

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